Flipping the Question (or searching for where the real learning lies).

An interesting breakthrough moment happened for one of my clients this week. I thought I would share some of it with you (while maintaining confidentiality obviously).

She and her team work closely with young men in custody. Their job essentially is youth engagement and preparation for release. A problem occurred with the team’s contract renewal, resulting in a great deal of uncertainty and anxiety among team members. I asked my client what she wanted to focus on in our session. She said she wanted to explore how she could provide them with reassurance about their jobs and the ongoing work they all did, as she was sure that the issue would get resolved.

I rephrased the question somewhat, and asked again, what she ‘really’ wanted. I followed up by asking what she was really hoping for, what a successful outcome would be, what that would mean for the young men in prison, and what learning opportunities might be created. The more she played with and examined the dilemma that she and her team faced, the more she started to see it from the point of view of their client base.

Her stream of consciousness went something like this. “The young men in custody experience uncertainty and anxiety every day, so perhaps her team could learn something from them. But that would require them to display some vulnerability to the young men, to share the fact that they are experiencing concerns. Is that allowed? Is that professional? Perhaps it would be good for them to see that people ‘on the outside’, and who are employed, are also experiencing volatility and a feeling of lack of control around their lives. Perhaps it would be empowering to be asked about how they have developed strategies for coping in difficult situations. After all, she knows that some of the young men she has worked with have remarkable resilience, are street-wise, know how to negotiate, have developed qualities like patience and tolerance.” Continue reading

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Light at the End of the Tunnel

 

“What’s true of all the evils in the world is true of plague as well. It helps men to rise above themselves.”   Albert Camus, The Plague

It was a peculiar weekend right enough. Shorter than planned, and one that, like Alice, saw us enter and re-emerge from a tunnel into a world that had undergone a surreal transformation during our brief excursion. The news from around the globe of a spreading virus was building, but in most parts of the British Isles people were carrying on with their daily lives quite normally, albeit with a slight awkwardness when it came to greeting friends and relatives. We had been looking forward to our trip on Eurostar, one that I saw as a practice run for many more non-aviation journeys into Europe.  On arrival at the terminal in St Pancras we were warmly greeted by an animated and cheerful attendant who told us to “go and enjoy a cup of coffee and some breakfast, and to ignore the published checking-in time, as the numbers travelling were down, and they were not going to be strict about it this morning”. This was delivered in a manner clearly intended to make us feel relaxed. It had a different effect. As we drank our coffee at a faux-French outlet, only twenty metres from the gate, we pondered as to why numbers were so far down, whether we were doing the right thing, what if we got stuck in France, were we being irresponsible, and many other thoughts that took us on a downward spiral of self-doubt. We finished our coffee and decided to get through check-in at the time instructed, just in case she wasn’t even a real attendant, but someone who enjoyed hanging around the station and making people miss their train.

Check-in and embarkation were smooth, the journey commenced, and before long we were sliding effortlessly through the Kent countryside and down into the blackness of the channel tunnel. We began to relax. The train was not busy and people were spaced generously around the carriages. We were very soon gliding into Gare du Nord. Five minutes later, we had been embraced by the late afternoon Parisian foot-traffic, and eased seamlessly into that familiar walking pattern. The one that differentiates the tourist who is not in any hurry to get anywhere in particular from the deliberate and determined stride of the local with somewhere they need to be.

Once the hustle and bustle that always surrounds major transport hubs had been left behind, it became easier to distance ourselves from passers-by. No-one appeared concerned, there were no more masks in evidence than had been spotted in London, and everyone looked like they were glad it was the weekend.  We strolled miles and miles, soaking in the sights and sounds. We people-watched, we stopped to drink in the majesty of the bridges crossing the Seine, we reminded ourselves of previous trips to the city and reminisced. We paused and stared as the sun set behind the Eiffel Tower illuminating the west of the city in a magical red glow. As the light faded, the old lady started to put on her sparkles, and a different face gradually appeared. The lights of the Grand and Petite Palais bestowed a quality on the architecture and the skyline that was enchanting.

The next day began with a gentle hint of something different. Four young people, at a table in the breakfast area of our hotel, sat together but socially distant. Not just because, like most young people of their generation, their attention was exclusively focused on the content of their mobile phone screens, but by the fact that they were each wearing a mask. Continue reading

Get Out Of Your Own Way

Every so often I have these moments.  It feels like a loss of focus, it gives rise to a dip in confidence, and an anxiety that the ‘clarity’ I had been experiencing has drifted away, perhaps never to return. As a coach, trainer and consultant I convince myself that I ‘need’ a solid and reliable platform from which to operate successfully. A base where I feel reassured by my own purpose. How, after all, can I be fully effective in what I do if I am seeking clarity as much, if not more, than my clients?

In these periods, my go-to instinct is to read.  To read and re-read passages from books that have in the past provided me with light-bulb moments. Flashes of light that put everything into perspective and allow me to get back on an even keel.

But this week it just wasn’t happening.  I was scanning some of my favourite books and papers.  Writers and commentators who have filled me with inspiration and energy. I was looking for the theory, or model, or piece of latest brain research that would sort me out.  And then, just as I was getting desperate, and thinking that my ‘mojo’ had departed me, I started to scan some of the highlights I had made, many years ago, in a book that I read when I was first in training.   Tim Gallwey’s “Inner Game of Work”.

And then the words jumped out of the page at me.  “We get in our own way.”

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Choice, Happiness and the Quarter-Life Crisis

Last month’s post ~ Does Choice make us Happy? ~ attracted a lot of attention. Thank you for your excellent feedback. Some of the comments I received prompted me to consider this issue further, but this time from the point of view of the younger generation, particularly Generation Y.

Alice Stapleton writes sensitively and authoritatively about the phenomenon of the Quarter-Life Crisis. Unlike the well-documented mid-life crisis, which afflicts people in their forties or fifties, and is linked to feelings of stagnancy and a desire for radical change, the quarter-life crisis stems from anxiety about change, expectations, instability and identity.

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Does Choice make us Happy?

How can Choice be bad for us?  This surely goes against everything that we in the western world have taken for granted for decades, indeed hundreds of years. Choice is fundamental to freedom, and, for people who have no freedom, it makes total sense that increasing personal choice, will provide at least an illusion of freedom, and in turn enhance their welfare, satisfaction and happiness. Continue reading

Blind them with Science

The invalid assumption that correlation implies cause is probably among the two or three most serious and common errors of human reasoning.                                 ~ Stephen Jay Gould, evolutionary biologist and author, 1981

I have a background in science.  I was trained in the scientific method and have the conscience of Karl Popper on my shoulder much of the time. In recent years I have been able to unshackle myself a little from the constraints this can place on my tolerance, and been able to stay chilled a little more than I used to be able to when I see or hear people purport to use ‘science’ to make questionable and spurious claims.

However, every now and then I get mad.  Especially when the people behind the claims ought to know better. When people misuse ‘science’ to dupe the public and sway political and social debates.

This week was one of those weeks. Junior Doctors are currently in the middle of a dispute with the UK Government, which led to the first of three planned strikes. Now, I have no wish to make any party political points in this post, and my compulsion to write is not driven by any particular support for either side in the dispute.  Rather it is based on the oft quoted claim made by Jeremy Hunt, the Health Secretary, that: “….at the moment we have an NHS where if you have a stroke at the weekends, you’re 20% more likely to die. That can’t be acceptable.”

Now if this bald fact were true it would clearly be quite alarming, and no doubt the public would be rightly supportive of action to do something about it.  Before digging into the accuracy or otherwise of the claim, it has clearly proved to be a pretty ‘sticky’ soundbite.

As well as Hunt himself Continue reading

Hands up if you’re scared

Liberté, égalité, fraternité

Hands up if you are more scared this week than last?  Hands up if you believe you are more likely to be the victim of a terrorist atrocity than you were before the Russian airliner fell from the sky? Or the killings in Paris?  I see a fair few hands raised. I’m guessing that your hands are not raised having quickly calculated the complex statistical probability associated with being mixed up in such occurrences. More likely, it is coming from something in your gut, or in your heart. Somewhere far away from cognitive reason and rationality.

creative commons

creative commons

And, of course, that is what terror intends. To switch people off from reason, rationality, logic and constructive discourse, and switch on our more primal decision-making systems. “I feel it in my water. In my gut. I can smell it. My heart is ruling my head”. Believer v Non-Believer. Black v White. Love v Hate.  For v Against. Polarisation, simplification. No room for the grey. Choose your side.

Operating in a state of fear is commonplace. Workers fear for their jobs, their livelihoods, and being able to fend for their families. Patients fear the worst when waiting their medical results. City traders fear the flashing lights on the trading board when they glow red for what it might be about to signal. Could this be another crash in global markets?

Fear serves a useful evolutionary function. It kept our ancestors alive, and we have their fear to thank for us being here today. Unfortunately it is the enemy of progress. It stunts creativity, blocks new ways of thinking. Neuroscience shows quite clearly that, when the fear system in the brain is active, exploratory activity is turned off. In other words we stop looking for new ways to solve problems.  We resort to what we know worked in our evolutionary past. We either cower and hide and hope the danger passes, we flee and turn our backs on the problem, or we retaliate with force and hope to win with might. Continue reading

Why don’t we do what’s good for us?

I have toothache as I write. I am in pain.  My tooth needs to come out. I am
attached to it, but, it has done its job and we now need to part company. But don’t let me fool you into thinking that I have taken a completely quick and rational pliersdecision. I have had recurring problems with this particular tooth for some time. Each time the pain flares I know that it needs extracted. My dentist has confirmed this and told me to arrange an appointment whenever I feel it needs to happen. However, just before I make the call, the pain inevitably recedes.  Why is this? Does it really? Do I imagine it has? Do I fool myself that it has? Whatever the reason, I end up putting off thoughts of calling the dentist until the next time the pain returns.

So why is it that we avoid taking action that we know would alleviate our pain? Why is it so hard for people to do the things that are actually good for them?  A study published in the British Journal of Clinical Psychology (2014), Gilbert, McEwan, Catarino, Baiao and Palmeira, suggests that the fear of experiencing a positive outcome might be stronger than the desire to heal.

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The Danger of Conviction

What do you do if you can no longer live with the doubt…? You try to cure yourself. And the best cure for doubt is over-conviction. ~ Richard Holloway (2013)

As a Scot, I have been intrigued by the developing rhetoric of the politicians on either side of the upcoming referendum question. They hone their arguments in an attempt to win over voters to one or other side of the debate. Should Scotland be an independent country? Simple enough question, but it sits atop a mountain of uncertainty, doubt and fear.

source: with thanks to Marf (Martha Richler)

source: with thanks to Marf (Martha Richler)

Many people have already made up their minds, and nothing the politicians do during the campaign will sway them from their conviction. They are people who are clear on the question, they are certain what the answer is, and they are in no doubt. But, ultimately, the people who will determine the outcome, are the currently undecided people of Scotland. They remain uncertain, they have doubts, they have no clear conviction.

And what is it that people want to hear from their politicians and leaders when they are unsure? What engages people who are having doubts and uncertainties about the future? Personally, I want to hear leaders tell me that they understand my concerns, that they too have those feelings of uncertainty, that doubt and fear have entered their head too. I am unlikely to respond or relate to yet another ‘conviction’ speech. The sort of argument that suggests that there is no room for doubt. And, yet, what I am hearing, from both sides of the referendum campaign, are entrenched arguments, conviction statements, and a total absence of humility.

Both sides appear to have forgotten Continue reading

Win a copy of The Vital Edge

To coincide with the release of “The Vital Edge” on Amazon, the start of the Football World Cup, and a great summer of sport, I am holding a competition in which THREE signed copies of my new book will be won. Read on to find out more…

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