So, another year is about to begin. Who knows what it may hold? For some, they approach it with trepidation. Others can’t wait to get started and to grab the opportunities that the new year will generate. It is a time when many people make plans and resolve to make changes, yet so many of those dreams will be but memories before January is out.
Every call to adventure is acted upon by two opposing forces. In one direction we can choose to embark on the adventure, to take the journey into the unknown and face the uncomfortable challenges that will inevitably lie ahead. In order to make this choice, the force of reward must be sufficiently strong to overcome the opposing force of inertia, the appeal of the status quo or the comfort zone we have become used to.
I spend a lot of time in workshops and working one on one with people who know that they are in a bind. They know that their current world is less than satisfactory. They recognise that changes would be positive and could make life better in so many ways. And yet, there is no guarantee that people will make the necessary commitment to move away from the world they inhabit, to make the journey that is necessary to gain the reward, the change, the life that they would prefer.
People know they would be healthier if they gave up smoking, that they drink a bit too much alcohol, that they don’t exercise as much as perhaps they could, or that they are in a dead-end job and a change would breathe new life into their career. They may even make a resolution each New Year to do something about it. Some may even get as far as joining a gym, giving up smoking or drinking for a while, or actively seeking job vacancies on the internet. And that does demonstrate some level of recognition that change may be attractive. So, why are so many of these attempts aborted so early? What is missing when people embark on these annual failed excursions, which rarely mature into fully fledged adventures resulting in transformation? Continue reading →
I have long been a fan and admirer of Andy Murray, so naturally I was delighted for him when he recently reached the pinnacle of his sport by being crowned the world’s number one-ranked male tennis player. Amazing! Perhaps even more amazing when we reflect on the fact that he comes from a small town (Dunblane) in a country (Scotland) with practically no history to speak of in the game of tennis. His journey to get to the top has been far from easy. He has played in an era which has been dominated by three other great players, Federer, Nadal and Djokovic, an era that most tennis experts agree has been the most highly contested period of excellence in the men’s game – ever!
This is similar to how many CEOs, Business Owners and Leaders describe the feeling of being at the top, or out in front of their organisations and companies. It can be a lonely place. Continue reading →
If, as is reported, as many as one third of U.S. companies have abandoned the traditional appraisal system (ref:The Performance Management Revolution), and the signs are that more and more are joining the revolution, what is the future of performance management? How will companies ensure that people do what is expected of them in the future? How will managers know who’s good and who’s not? How will they advise on development, or decide who to sack and replace?
Major players such as Dell, Microsoft and IBM, as well as previous champions of the
forced ranking system such as GE, are at the vanguard of new approaches to retaining and developing talent. These companies are responding to many issues and criticisms which have been levelled at traditional performance management systems. In some organisations they have become enormous consumers of people’s time. With the move to
flatter organisational structures and virtual or globally dispersed teams, supervisors have had to contend with larger and larger teams. The answer to this problem in some companies has been to turn the job of performance management over to ‘specialist’ people managers, who do little else other than manage the entire cycle, quarter after quarter. Ranking, levelling, forced distributions, identifying rising stars, identifying laggards, assessing delivery against stretch targets, calculating the distribution of the bonus pot, and starting the whole cycle again. This has become an industry in its own right, and one that delivers no core benefit to the customer or the shareholder.
A number of factors have played a part in driving the shift we are now seeing. Continue reading →
To me, teamwork is the beauty of our sport, where you have five acting as one. You become selfless ~ Mike Krzyzewski
Much continues to be written about what marks out successful teams from those that fail. Most of us can think about our own experiences of both, and, no doubt, recall factors that contributed to both positive and negative experiences.
The Olympic Games in Rio de Janeiro have been providing us with thrilling achievements, but while they shine a light on athletic stars and big names such as Usain Bolt, Simone Biles and Laura Trott, I am fascinated by the armies of unsung heroes. Team members who are vital parts of the success but who do not receive the same media attention. This can be coaches, trainers, physios and sometimes fellow athletes, who sacrifice themselves for the greater good. They may not receive the Olympic medal or the adulation, but their contribution is vital, often displaying a level of selflessness that appears extraordinary. I have touched upon the role of the ‘domestique’ in team cycling in previous posts, which illustrate this point further.
But, let’s take a closer look at this. The mental state required to achieve this is one of ‘selflessness’. And, to exist happily in this state, one must be more concerned about achieving the eventual outcome than about personal recognition for it being achieved. In other words, the outcome is the most important thing, not your own psychological state.
You could be excused for wondering whether leadership has gone out of fashion right now. Whether it be politics, business or sport, wherever you look, there appears to be a vacuum at the top, and much discrediting of those leaders who remain.
What could be going on? Well, I think one of the problems is that we are mixed up about
what we want from our leaders. Perhaps we expect too much of them. Should they have all the answers? Should they be all-seeing and all-hearing? Is it reasonable to expect them to set strategy, direction, plan, implement, review, report and make key decisions, as well as dispense wisdom to all who seek it? Of course not. But, despite recognising this as impractical, and even unhealthy, as a society we are still encouraged to demand unequivocal and unwavering surety from our leaders.
At this time, perhaps more than at any time in the past, we need a different set of skills from our leaders. We live in a VUCA(volatility, uncertainty, complexity and ambiguity) world where knowledge is distributed more widely than ever, where more information is instantly available than at any time in history, yet despite all that information, decision-making has never been more difficult. Those who come out of the charismatic ‘all-knowing’ school of leadership present us with dangers. Continue reading →
“Real knowledge is to know the extent of one’s ignorance” ~ Confucius
Fundamentally, one of the main aims of coaching is to assist people to have a greater understanding of their self, to live a life that is congruent with their values, and ideally one that is both purposeful and fulfilling. Not much to ask, right?
One problem that lies in the way of fulfilling this quest is a little thing called ‘Personality’. Prof. Tomas Chamorro-Premuzic went so far as to say that “Coaching tries to inhibit the effects of personality on behaviour” (ref: ICF Advance 2015: Science of Coaching Conference).
What is it about personality that causes him to make that assertion? In many ways it sounds counter-intuitive. After all, surely the full discovery and expression of our personalities is something that we seek? The world is, after all, full of people trying to find themselves. According to Prof. Chamorro-Premuzic, the science tells us something different. It would appear that our personality operates in a number of ways, many of which make it tough for us to change our ‘typical’ ways of behaving.
As a coach, I have never been one to feel wedded to a particular philosophy or specific model. There are too many rich and interesting ways of thinking out there, and to ignore them because they don’t fit with ‘your model’ seems short-sighted. Also, no two clients are ever the same, and what works best for one person may not hit the mark for another. As such, I believe that having a deep tool-bag of coaching techniques is essential. That way, and with experience of using them, you can start to get a sense of what will work best for different clients.
One area that I have recently borrowed from, and found hugely powerful in coaching practice, is that of ACT (Acceptance and Commitment Therapy). ACT is based upon a model of psychological flexibility (called the ACT hexaflex). The principle being that healthy emotional functioning is achieved as a result of finding a healthy balance of six key processes:
Present Moment Awareness
ACT also recognises that the unique nature of human language, while clearly setting us apart from all other life on earth in our ability to plan, predict, evaluate and reason, also traps us inside a cage of emotional suffering. The way we describe ourselves, the world, and how we interact with the world reveals much about our psychological flexibility. Continue reading →
“Don’t be stupid son. You come from Doncaster.” ~ Steve McDermott
Last month I published a post in the wake of the killings in Paris called Hands up if you’re scared. The thrust of the piece was about fear, and the natural (and adaptive) reactions we have to dangerous situations. It was also about the exploitation of that fear, by both terrorists and political hawks.
In addition to those external voices of doom, we also have to be on our guard against our own internal enemy. The voice from within plays into the hands of the arguments of external fear-mongers. Many people have studied and written about the many forms our internal voice takes. Sometimes we can think of it as our conscience, our guide, our fairy godmother, looking out for us and keeping us on the straight and narrow. Or it may manifest in more malevolent form, talking down your talent or competence, criticizing your ideas or dreams, mocking your attempts to break free from “who you are”.
Over many years of working with people as they seek to overcome internal obstacles, I have heard people describe their ‘inner critic’ or ‘gremlin’ in many different ways, but whatever form they take, they tend always to say the same sorts of things to us.
“What makes you think you can do that?”
“You’ll fail and look stupid.”
“You’ll never amount to anything.”
“Who’s going to listen to you?”
“Who do you think you are?”
I recommend watching this interview between Oprah Winfrey and Brene Brown. The whole interview is fascinating, but if you only have a few minutes to spare, Continue reading →
Perhaps ‘the’ most tantalising allure of any advancement in engineering or technology through the ages has been the promise of saving us time. Cars, trains and planes certainly get us places faster than horses ever did. Bridges and tunnels allow us to take short-cuts over rivers and through mountains, saving us hours. Advances in IT and robotics mean that tasks previously handled manually have been automated with exponential levels of increased productivity.
Why, with so much technology and time-saving gadgetry at our fingertips, do people still present at coaching sessions with issues and concerns about their ability to manage their time? After all, our lives have never appeared to be more organised ~ or perhaps I should say digitised! More and more of us are hooked up to the Net from morning to night.
Our smartphones and tablets wake us up, we check our diary for appointments and read our messages before getting out of bed. We catch up on missed shows on iPlayer or Stitcher while we commute to work. We juggle collaborating on Sharepoint, with watching company Webcasts, while occasionally dipping into our personal Instagram, Twitter or WhatsApp accounts. We may even check in on Foursquare while grabbing lunch, and be just as likely to choose where to go by WiFi availability as the quality of the food. On the way home we might burn some carbs, having gained access with our fingerprint or iris, which are digitised on the gym’s customer database. We immediately wire ourselves up to the screens on the machines so as to catch up on news, or check Facebook activity. And when we get home, after a microwaved dinner, and a quick skype chat with your mum, our relaxation and wind down time may well include logging on remotely to your work’s email to ‘finish off’ a few things, and give yourself a fighting chance of making a clean start on things again in the morning (fat chance!).
Being able to accurately process emotional cues from others is a critical ability that underpins effective and appropriate interpersonal relationships. If we misread signals, or miss cues from others altogether, it can lead to some embarrassing and uncomfortable moments. We are neurologically wired to scan the faces and body language of others in our social groups to help us determine emotional states, providing us with clear survival value. Detecting anger or fear is useful, not least in helping us avoid getting too close to danger or making situations worse, while being able to identify happiness or joy in others is key to establishing or enhancing positive connections and initiating relationships.
Some recent studies on emotion recognition have concluded that individuals with conduct disorders (CD) and antisocial behaviours (ASB) are significantly worse at recognising emotional signals associated with sadness, disgust, anger and fear, relative to controls.
It perhaps wouldn’t come as a surprise to people working within the prison system, and exposed regularly to ‘angry’ young men (most studies have focused on men within the criminal justice system), that their ‘sensitivity’ to cues may be different to the general population. The reasons for this, at least at an anecdotal level, may appear obvious. For example, take a young man who has been raised within an abusive environment, where the levels of anger he was exposed to were extreme. His normal baseline for detection of anger is likely to be set higher than the average person. He is used to seeing and hearing the cues of extreme anger, while possibly also experiencing their direct impacts. It may be reasonable to assume that this exposure to negative emotions will impact his sensitivity to detection of negative emotions such as anger, fear and sadness. Continue reading →