Learning from Wimbledon

It’s the Tennis season, though those of you living in the UK or Ireland could be forgiven for mistaking it for the Asian monsoon season. Thank goodness for Wimbledon’s Centre Court roof or we could still be waiting for the final matches to be played.

I was delighted to see how well Andy Murray performed, becoming the first British men’s player to reach the singles final at Wimbledon in 74 years. Although he lost in a great final to an inspired Roger Federer, I sensed that Murray had buried a few ghosts that have been haunting him. In fact, what pleased me, even more than the level of tennis performance that he put in, was the Inner Game he played.


All sports, games and activities that people undertake can be thought about on two levels. The outer game is the one played out physically, and witnessed by others. In the case of tennis it includes the serves, ground strokes, smashes and lobs. But more often than not, especially in a contest between two players of comparable skill levels, it is the one that plays the better Inner Game who comes through and wins.

The Inner Game is played out completely inside the brain. To succeed in the Inner Game one must quieten the ‘voice’ in the head that judges, criticises and worries. It can act in many subtle (and not so subtle) ways, but basically it does one of two things. It either causes us to dwell on and regret past events (e.g. a poorly executed drop shot at the end of the last rally that cost you the game), or it worries about and raises anxiety levels about future events (e.g. if I don’t win my next service game, my opponent will be serving for the match). Neither of these thought processes are useful or conducive to delivering your peak performance. To perform at your best, you need to be operating neither in the past nor in the future, but with total concentration on the present.

This applies, of course, not just to Tennis, sports or games, but to our everyday lives. How much of your thinking time in work is preoccupied with concerns or regrets about past events or with anxiety about deadlines or future presentations?

As it is the Tennis season, I wanted to give my own game a boost, so I re-read Tim Gallwey’s seminal work, The Inner Game of Tennis. This is a hugely recommended book for tennis (and non-tennis) fans. It’s simple messages about quieting our inner voice, and questioning traditional ‘teaching’ and ‘coaching’ methods, are every bit as applicable to how we operate, function and interact in our personal and working lives, as they are to tennis.  I was lucky enough to hear Tim speak recently (via videolink from his home in California) at the Association for Coaching 10th Anniversary Conference in Edinburgh. He used a simple formula to describe excellence – Excellence = Potential minus Interference (i.e. where interference is all of the internal negative thoughts, doubts, limiting beliefs, self-criticism and judgement that we are capable of inflicting on ourselves on a regular basis).

Tim describes the typical ways of learning that people adopt :- Continue reading

Are you prepared to upset the Apple Cart?

I recently had a conversation with a senior manager in a large global organisation about how he was applying performance management in his area.  What he told me surprised me.  He had a few people in his teams that were clearly not performing as well as they could.  Their contributions, when set against people doing similar jobs in other parts of the business, were lower, and they showed no desire to grow and develop beyond their area of specialism. But the manager appreciated their efforts, saw them as ‘steady-eddies’ and knew they would never be star performers.  They were valuable to him, because they had skills he would find hard to replace, even though he knew demand for those skills were in rapid decline. He saw no point in ‘upsetting the apple cart’, as he put it, as everything was running quite smoothly.  His customer was happy, his team was happy, and he was happy. So, why cause problems?

I asked him how he wanted to be viewed by his team as a leader, when they looked back on their careers.

At first he thought that they would see him as a ‘friendly manager’, someone they could ‘trust’, who ‘looked after them’, and to some extent ‘protected them’ from all of the ‘latest fads’ and ‘initiatives’ that were doing the rounds in the business.  Those ‘fads and initiatives’ that he was referring to are about preparing people for what are major global changes within the industry, that are demanding different skills and ways of working.  People are being encouraged to take responsibility for their own careers, to uplift their skills, and develop new ways of thinking to better prepare themselves for the disruption and challenges that are rapidly emerging.

I suggested that it was possible they would look upon him as a useful buffer and protector from ‘disruptive change’ in the short term (or for as long as their area remains viable), but that in the longer term they are likely to look back and question why others had ‘stolen a march’ on them.

They may be saying things like: Continue reading

Wrong thing well or right thing poorly. Which do you prefer?

People at the top (however you define that) are more in need of support, coaching, or even just “an ear” than most, and yet they are the least likely to get it. High achievers are afraid to show any limitations. Asking for help – whatever that form takes – is to admit weakness, and our culture does not take kindly to ‘weak leaders’ who need help.

So, how do we want our leaders to be?  What is our model of the perfect leader?

If we don’t expect them to need help, then I fear we are expecting too much of them, and, at the same time, we are creating a ‘vicious cycle’ from which we won’t escape.

The norms and mores of our society have created unrealistic expectations, and as a result we see smart, ambitious people who are less productive and satisfied than they should or could be. Anxiety about performance compromises progress, resulting in lower levels of risk-taking and plateauing careers.

It is not unusual to see high potential achievers avoiding  Continue reading