How many unproductive conversations do you hear people having on a daily basis? How many of those do you get involved in? What do you see going on that makes them unproductive?
I’m talking about situations where the parties involved in a dialogue actually do want the conversation to be effective, and the outcome to be productive. This is, after all, the primary way in which business, commerce, negotiation, consultation and relationships work.
So why do so many conversations not work successfully? Well, as you might expect, it is down to the way our brains work. When people raise issues, concerns or simply want to share a point of view with another person, they typically display a set of…
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