You are a manager. You are responsible for getting the best from your team. You will be held to account if deliveries don’t happen, if deadlines are missed and if budgets overrun. But of course, you are a good manager and those things rarely happen. You know how to engage, motivate and inspire your people. Don’t you?

We’ve all had those conversations with people where you’ve had to lay out what’s on the line. Why it’s so important this time – again! And, on the whole, those cosy chats work. People walk away from those sessions, and they get on with it. They pull out all the stops and you can all go down the pub and enjoy a few drinks to celebrate the team’s (and your!) success once again.

But, what if it just doesn’t matter to them that much? What if they don’t care? Or, they just don’t…